Helpdesk is a centralized solution for logging the calls and complaints, establish job priorities, generate work orders, assign, track the progress of work, close and intimate and generate various reports. Help Desk Software facilitates to manage Work Orders from submission to resolution and ensure delivery of service that is measurable It brings in work flow automation and helps in the delivery of service as a management and operational tool for the effective and efficient control of all tasks. This Software module, the flexible and automated communication process save time and the inclusion of data information on Service Level Agreements (SLA) and other performance metrics.


  • Establishes work flow automation
  • Role based access
  • Automatic discovery/ reporting of workstation configuration or problem area
  • Automatic selection for case assignment to the concerned department / staff
  • Auto reminders and alerts
  • Track and monitor SLA to finite detail
  • Auto response e-mail at different stages of transaction
  • Search knowledge base for identical problems to speed up resolution
  • Statistical reporting and analysis of problems
  • Escalation Matrix enabled
  • Facility Benchmarking, service delivery evaluation and comparison
  • Service availability prompt