Task Management

Task Management module is a centralized solution for logging the calls and Task Allocation, establish job priorities, generate work orders, assign, track the progress of work, close and intimate and generate various reports. Help Desk Software facilitates to manage Work Orders from submission to resolution and ensure delivery of service that is measurable

Features

  • Establishes work flow automation
  • Role based access
  • Automatic discovery/ reporting of workstation configuration or problem area
  • Automatic selection for case assignment to the concerned department / staff
  • Auto reminders and alerts
  • Track and monitor SLA to finite detail
  • Auto response e-mail at different stages of transaction
  • Search knowledge base for identical problems to speed up resolution
  • Statistical reporting and analysis of problems
  • Escalation Matrix enabled
  • Facility Benchmarking, service delivery evaluation and comparison
  • Service availability prompt